Privacy Policy

Welcome to DicePalace Casino. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our site, register an account, or use our services. We aim to be clear and transparent about data processing and your rights.

1. Legal Status

We operate under a remote gambling license issued in Curaçao and provide services to players in multiple jurisdictions, including Canada. Because we operate across borders, your personal data may be processed or accessed in other countries where we or our service partners operate.

• Data controller and processing: We are responsible for processing your personal data in line with applicable laws where we operate.
• Legal basis: We rely on legal obligations, contract performance, legitimate interests, and where required, your consent, to process data.
• Cross‑border transfers: When we transfer data outside your country, we take measures to protect it in line with applicable data protection standards.

2. Registration and Login Process

When you register and log in, we collect information needed to create and manage your account.

• What we collect: email address, password, chosen currency, name, date of birth, and postal address.
• KYC and identity checks: We may request government‑issued identification, proof of address and other documents to verify your identity. This is required to meet legal and regulatory obligations and to help prevent fraud.
• Activation times: Email verification is typically immediate. Verification of identity documents may take up to several days depending on volume and the documents provided.
• Account rules: You must meet the minimum age requirement and only hold one account. We may refuse or restrict accounts that do not meet these rules.

3. Games and Software Providers

We work with multiple game providers to deliver the games and content you play. To support gameplay and ensure fair service, we process specific data related to your activity.

• Gameplay data: game choices, bets, wins/losses, session times and preferences to operate and improve services.
• Provider interactions: we share necessary gameplay and account identifiers with game providers and auditors so they can deliver and monitor games.
• Fairness and audits: information about game outcomes and provider certifications may be logged and made available to auditors and regulators when required.

4. Bonuses and Promotions

We use personal data to manage promotional offers and rewards.

• Promotion eligibility: we process account activity and status to determine eligibility and to credit bonuses and free spins.
• Marketing preferences: we may send you promotional messages when you opt in; you can withdraw consent or change preferences at any time.
• Fraud prevention: we monitor usage patterns to detect and prevent abuse of promotions.

5. VIP and Loyalty Program

Our loyalty program involves profiling based on your play and account activity to allocate points and tiers.

• Data used: wagering history, deposits, play frequency and other activity metrics are used to calculate points and tier progression.
• Automated decisions: tier moves and point awards are typically automated. You have the right to request human review of automated decisions affecting you.
• Opt‑out and corrections: you may ask us to correct data used in loyalty calculations or to exclude you from promotional profiling where applicable.

6. Payment and Account Verification (Privacy Aspects)

To protect accounts and comply with legal requirements, we process information related to account verification and transaction records.

• Verification data: we may collect identity documents and verification records to confirm account ownership and to prevent fraud.
• Recordkeeping: transaction‑related records and verification logs are retained as needed to meet legal and regulatory obligations.
• Third‑party processors: we may share necessary verification data with trusted service providers that perform identity checks or fraud screening on our behalf.

7. Key Terms that Affect Your Data

Certain account rules and limits require processing and monitoring of your data.

• Account controls: we monitor account activity to enforce limits, detect suspicious behavior, and honour self‑exclusion or time‑out requests.
• Restrictions and closures: if an account is restricted or closed for reasons such as suspected fraud or breach of terms, we retain records and process related data for investigation and compliance.
• Consent and contract: processing tied to your use of services is necessary to provide the service and enforce our terms.

8. Mobile and Technical Features

We collect technical information to deliver and improve mobile and web experiences.

• Device and browser data: device type, operating system, app or browser version, unique device identifiers and IP address are collected for functionality and security.
• Mobile features: if you enable optional features such as biometric access on your device, biometric data is handled by your device and is not collected by us.
• Cookies and similar technologies: we use cookies and tracking technologies to remember preferences, support login sessions, and provide analytics. You can manage cookie preferences through your browser or account settings where available.
• Push and notifications: if you opt in, we may store device identifiers to send service messages and marketing notifications; you can opt out at any time.

9. Security and Fair Play

We protect personal data using technical and organizational measures.

• Encryption and transport security: we use industry standard encryption protocols to protect data in transit and at rest.
• Access controls: staff access to personal data is limited by role and need to perform their duties.
• Third‑party audits and certifications: we rely on audited game providers and may cooperate with independent audits to ensure fairness. We share necessary operational data with regulators and auditors as required by law.
• Incident response: in the unlikely event of a data incident, we have procedures to investigate, contain and notify affected individuals and authorities in line with applicable laws.

10. Responsible Gambling Features

We process personal data to support responsible play and to offer tools that help you manage activity.

• Tools and monitoring: we use account and play data to enable deposit limits, session reminders, time‑outs and self‑exclusion.
• Support referrals: when appropriate, we may recommend support resources and retain records of self‑exclusion or support interactions to honour your choices.
• Data retention for exclusions: data required to enforce self‑exclusion or other responsible gambling measures is retained for the duration of the exclusion and for any required legal period thereafter.

11. Advantages and Disadvantages (Privacy Perspective)

We aim to be transparent about how data practices affect you.

• Advantages: we use data to provide personalized experiences, protect accounts, detect fraud, support fair play, and provide responsive customer service.
• Disadvantages: some services require identity verification and ongoing data processing. Operating across jurisdictions means your data may be subject to different legal regimes.
• Mitigations: we limit access to data, apply safeguards to cross‑border transfers, and follow data minimization principles to keep only what we need.

12. General Casino Information

This section describes general privacy practices, your rights, and how to contact us.

• Data subject rights: where applicable, you may request access to your data, correction, deletion, restriction of processing, portability, and to object to processing. You may also withdraw consent at any time for marketing communications.
• We will verify your identity and respond within applicable timeframes.
• Complaints: you may lodge a complaint with your local data protection authority if you believe your rights are not respected.
• Policy updates: we may update this policy. We will notify you of material changes through available account channels or by posting a revised policy.
• Contact: for privacy questions or to exercise your rights, email.

We are committed to protecting your privacy and handling your personal data respectfully and securely.